Mphasis has announced its Off Campus Drive 2026 for the role of Junior Service Desk Associate in Bangalore. This is an excellent opportunity for freshers and entry-level candidates who are looking to start their careers in customer support, IT services, and technical support operations.
Candidates with strong communication skills, basic technical knowledge of mobile devices, and an interest in customer service can apply for this Latest Jobs 2026 opportunity. The company is hiring for the role of Trainee Customer Support Representative – Mobile Support under its operations department. Applicants searching for Freshers Jobs, Graduate Jobs, and Entry Level Jobs in Bangalore should consider applying for this opportunity.
This hiring drive is suitable for candidates who are comfortable working in rotational shifts, customer-facing environments, and support operations involving inbound calls, chats, emails, and ticketing systems. Freshers with excellent communication skills and basic troubleshooting abilities can benefit from this Off Campus Drive.
About the Company
Mphasis is a leading global IT solutions and business process outsourcing company that provides technology-driven services to clients across different industries. The organization delivers application services, infrastructure solutions, cloud services, customer support operations, and business process management solutions worldwide.
Mphasis is recognized for its strong focus on innovation, digital transformation, and customer-centric services. The company serves global enterprises by combining technology expertise with industry knowledge to solve complex business challenges. Over the years, Mphasis has earned recognition for delivering quality solutions and maintaining strong client relationships.
The organization also offers excellent career growth opportunities for freshers and experienced professionals through training programs, skill development initiatives, and exposure to global projects. Employees at Mphasis get opportunities to work in dynamic environments that encourage collaboration, learning, and professional growth.
Job Role Overview
The Junior Service Desk Associate role focuses on providing operational customer support through inbound calls, live chats, emails, and portal-based support activities. Candidates selected for this role will work as Trainee Customer Support Representatives for mobile support operations.
Employees in this role will assist customers with service requests, troubleshooting mobile phone issues, maintaining account details, and responding to customer queries efficiently. The role requires candidates to multitask effectively while maintaining high-quality customer service standards.
The position also involves working closely with team members, handling support tickets, escalating unresolved issues, and ensuring compliance with service-level agreements. Candidates should be comfortable handling customer interactions professionally and resolving issues accurately to improve customer satisfaction.
Job Details
| Field | Details |
|---|---|
| Company Name | Mphasis |
| Job Role | Junior Service Desk Associate |
| Qualification | High School Pass, BSc, B.Com, BA, Diploma Holders |
| Batch | Recent Batches Eligible |
| Experience | 0 – 1 Years |
| Salary | Best in Industry |
| Job Location | Bangalore |
| Application Deadline | Apply As Soon As Possible |
The role belongs to the Operations department and is offered under the Contact Center – Customer Support function. Candidates should be ready to work in a 24×7 rotational shift environment, including US shift timings.
Eligibility Criteria
Candidates applying for the Mphasis Off Campus Drive 2026 should have completed at least High School education with excellent communication skills. The company is also accepting applications from BSc, B.Com, BA, and Diploma holders with 12+3 years of education.
Freshers and candidates with 0 to 6 months of domestic BPO experience are preferred for this role. Applicants should possess good verbal and written communication skills along with customer support abilities.
Candidates must also have a fair understanding of Android and iOS mobile devices because the role involves troubleshooting basic mobile phone issues. Knowledge of ticketing systems such as ServiceNow, Maximo, or Remedy will be considered an added advantage.
Applicants should be willing to work in US shifts where the work schedule may vary between 6 PM and 6 AM Indian time, including Indian holidays. Candidates should also be comfortable working from office locations during training and operational activities.
Key Responsibilities
- Provide customer support through inbound calls, chats, emails, and portal activities
- Process service requests and maintain customer account information
- Troubleshoot basic Android and iOS mobile device issues
- Respond to customer queries accurately and professionally
- Meet schedule adherence and operational performance guidelines
- Manage support inboxes and respond within service standards
- Escalate unresolved issues appropriately using available tools
- Maintain accurate records of customer interactions
- Collaborate with team members and supervisors effectively
- Follow service-level agreements and account expectations
- Resolve customer issues efficiently to minimize repeat callbacks
- Maintain professional phone etiquette and customer satisfaction
Skills Required
- Excellent verbal and written communication skills
- Strong customer support and problem-solving abilities
- Basic knowledge of Android and iOS mobile devices
- Ability to multitask in fast-paced environments
- Computer literacy and basic technical troubleshooting skills
- Understanding of customer service operations
- Team collaboration and coordination skills
- Knowledge of ticketing systems like ServiceNow or Remedy is an advantage
- Ability to work in rotational and night shifts
- Professional communication and phone etiquette skills
Selection Process
The selection process mentioned in the job description includes the following stages:
- V&A Assessment
- Interview
Candidates who perform well in communication and customer support assessments may have better chances of selection.
Salary and Benefits
The salary for the Junior Service Desk Associate role is mentioned as Best in Industry. Selected candidates may receive competitive compensation packages based on company standards and performance.
Additional benefits and work-related features mentioned in the job details include:
- Opportunity to work in a global IT services company
- Exposure to customer support and technical operations
- Training and development opportunities
- Work-from-home flexibility at company discretion
- Experience in handling international customer support processes
- Dynamic and collaborative work environment
Why You Should Apply
This Off Campus Drive 2026 is a great opportunity for freshers who want to build careers in IT support, customer service, and technical operations. Candidates can gain valuable experience in handling customer interactions, mobile support troubleshooting, and enterprise service desk processes.
The role offers exposure to international support environments, ticketing systems, and customer relationship management. Employees can also improve communication, technical troubleshooting, and multitasking skills while working in a professional corporate setup.
Candidates interested in BPO support, technical customer service, and IT operations roles should apply for this opportunity to gain industry exposure and career growth.
Job Preparation Tip
Candidates should practice spoken English communication, customer handling scenarios, and basic mobile troubleshooting concepts before attending the interview. Familiarity with customer support tools and ticketing systems can also help during the selection process.
How to Apply for the Job
| Step | Action |
|---|---|
| Step 1 | Visit the official company careers page |
| Step 2 | Search for the job role |
| Step 3 | Register or login |
| Step 4 | Fill the application form |
| Step 5 | Upload resume |
| Step 6 | Submit the application |
Apply for this Job
| Role | Apply Link |
|---|---|
| Junior Service Desk Associate | Apply for this Job |
Important Notes for Candidates
- Ensure you have strong communication and customer support skills
- Be prepared to work in rotational US shifts and holiday schedules
- Practice troubleshooting Android and iOS mobile issues
- Maintain a reliable internet connection for possible remote work requirements
- Apply early to improve your chances of selection
Frequently Asked Questions (FAQ)
Who can apply for the Mphasis Off Campus Drive 2026?
Freshers and candidates with 0–1 years of experience can apply for this role.
What qualifications are required for this position?
Candidates with High School education, BSc, B.Com, BA, or Diploma qualifications are eligible to apply.
What is the job location for this role?
The job location for the Junior Service Desk Associate role is Bangalore.
Is prior BPO experience mandatory?
No, freshers can apply. However, candidates with 0–6 months of domestic BPO experience may have an advantage.
What shifts are required for this role?
Candidates should be ready to work in rotational US shifts within a 24×7 work environment.
The Mphasis Off Campus Drive 2026 provides an excellent opportunity for freshers and entry-level candidates to begin their careers in customer support and IT service operations. Candidates interested in Freshers Jobs, Graduate Jobs, and Entry Level Jobs in Bangalore should apply as soon as possible. Keep checking regularly for the Latest Jobs 2026 updates and new Off Campus Drive opportunities across top companies.
