The Firstsource Off Campus Drive 2026 is now open for candidates interested in Customer Service Representative roles in Bengaluru, Karnataka. This is a great opportunity for freshers and candidates with up to 3 years of experience who are looking to start or grow their careers in the customer support and BPO industry.
Firstsource is inviting applications from individuals who enjoy communicating with customers and solving problems. If you are someone who has strong communication skills and enjoys interacting with people through phone, email, and chat, this role can be a perfect fit. The company is looking for enthusiastic individuals who can help deliver excellent customer service and support business operations.
This job is especially suitable for candidates searching for Freshers Jobs, Entry Level Jobs, Graduate Jobs, and Latest Jobs 2026 in the customer service and outsourcing industry. With a supportive work environment and opportunities to develop communication and service skills, this role offers a strong foundation for building a career in the BPO sector.
About the Company
Firstsource Solutions Limited is a global Business Process Services (BPS) company and part of the RP-Sanjiv Goenka Group. The company was established in 2001 and has grown into one of the leading outsourcing service providers worldwide.
Firstsource specializes in delivering business process management services supported by advanced technology, data analytics, and domain expertise. The organization helps businesses transform operations through its innovative UnBPO™ approach, which focuses on reimagining traditional outsourcing processes.
The company serves clients across several industries including:
- Healthcare
- Banking and Financial Services
- Communications
- Media and Technology
- Retail
- Utilities
Firstsource works with more than 200 global brands, including several Fortune 500 and FTSE 100 companies. With a workforce of 35,000+ employees globally, the organization operates in multiple countries such as the United States, United Kingdom, Mexico, India, Australia, South Africa, and the Philippines.
The company is also committed to environmental sustainability, diversity, inclusion, and employee development. Through strong ESG initiatives and learning programs, Firstsource ensures that employees grow professionally while contributing to meaningful global projects.
Job Role Overview
The Customer Service Representative role focuses on interacting with customers and helping them resolve their queries related to products, pricing, and services. Candidates in this role will communicate with customers through different channels such as phone calls, email, and chat.
The main objective of the role is to provide a positive customer experience by addressing concerns efficiently and ensuring that customers receive accurate information. Employees will also work closely with internal teams to ensure that customer issues are resolved quickly.
This position is ideal for candidates who enjoy communication-based roles and want to build expertise in customer support, client communication, and service operations.
The job also involves maintaining records of customer interactions through data entry and documentation across multiple platforms used by the organization.
Job Details
| Field | Details |
|---|---|
| Company Name | Firstsource Solutions Limited |
| Job Role | Customer Service Representative |
| Qualification | Graduation Not Required |
| Batch | Recent Batches Eligible |
| Experience | 0 – 3 Years |
| Salary | Best in Industry |
| Job Location | Bengaluru, Karnataka, India |
| Application Deadline | Apply As Soon As Possible |
Eligibility Criteria
Candidates interested in applying for the Firstsource Off Campus Drive 2026 must meet the following eligibility requirements.
Applicants should have 0 to 3 years of relevant work experience. Freshers are also encouraged to apply if they have strong communication skills and a willingness to learn.
One of the key advantages of this job is that graduation is not mandatory. Candidates who may not have completed a degree but possess excellent communication and customer service skills can still apply.
The company expects applicants to have strong verbal and written communication skills, along with the ability to interact professionally with customers.
Candidates should also be comfortable working in rotational shifts, as customer support operations often require flexible schedules.
Key Responsibilities
The selected candidates for the Customer Service Representative role will perform the following tasks:
- Communicate with customers through phone calls, emails, and chat platforms
- Provide accurate information about products, pricing, and availability
- Assist customers in resolving queries and issues efficiently
- Maintain a professional and friendly approach while interacting with customers
- Work closely with internal departments to ensure customer requirements are fulfilled
- Perform data entry tasks across various internal systems and platforms
- Maintain proper documentation of customer interactions and service requests
- Ensure customer satisfaction through timely support and solutions
Skills Required
Candidates applying for this role should possess the following skills:
- Excellent phone etiquette
- Strong verbal communication skills
- Good written communication abilities
- Interpersonal and customer-handling skills
- Ability to multitask and manage multiple customer interactions
- Strong organizational skills
- Ability to prioritize work efficiently
- Positive and professional attitude
- Customer-first mindset
Preferred Skills
While not mandatory, the following qualities can improve your chances of getting selected:
- Positive and energetic personality
- Ability to handle customer conversations with patience and empathy
- Adaptability to work in rotational shifts
- Ability to work in a team-based environment
Salary and Benefits
The salary offered for the Customer Service Representative position at Firstsource is Best in Industry, depending on the candidate’s experience and skills.
Apart from the salary, employees at Firstsource can benefit from several professional advantages:
- Exposure to international clients and global processes
- Opportunities to develop customer communication and service skills
- Learning and development programs for career growth
- A diverse and inclusive workplace environment
- Opportunities for internal career mobility and promotions
The company also focuses on creating a healthy work-life balance and encourages employees to pursue personal interests alongside professional responsibilities.
Why You Should Apply
There are several reasons why this role is a great opportunity for job seekers.
First, the Customer Service Representative role at Firstsource is an ideal entry-level position for candidates who want to start a career in customer support and business process services.
Second, the role helps develop valuable skills such as communication, problem-solving, multitasking, and customer relationship management, which are highly valuable in many industries.
Third, Firstsource is a global organization that provides employees with opportunities to work with international clients and gain exposure to global business practices.
Finally, the company’s focus on training, employee development, and career mobility ensures that employees can grow professionally within the organization.
Job Preparation Tip
Before applying for this role, practice your spoken English and customer communication skills. Many interviews for customer service positions evaluate your ability to handle conversations clearly and professionally.
How to Apply for the Job
| Step | Action |
|---|---|
| Step 1 | Visit the official company careers page |
| Step 2 | Search for the job role |
| Step 3 | Register or login |
| Step 4 | Fill the application form |
| Step 5 | Upload resume |
| Step 6 | Submit the application |
Apply for this Job
| Role | Apply Link |
|---|---|
| Customer Service Representative | Apply for this Job |
Important Notes for Candidates
- Ensure your resume highlights communication skills and customer service experience if available.
- Mention HR “ANNIE SHIRLEY” on your CV before submitting, as requested by the recruiter.
- Apply only through official channels and verify emails from @firstsource.com to avoid fraudulent offers.
- Prepare to discuss your communication skills and ability to handle customer queries during interviews.
- Be ready to work in rotational shifts if selected.
Frequently Asked Questions (FAQ)
Who can apply for the Firstsource Off Campus Drive 2026?
Candidates with 0 to 3 years of experience, including freshers with strong communication skills, can apply.
Is graduation mandatory for this job?
No. Graduation is not required for this Customer Service Representative role.
What is the job location for this position?
The job location is Bengaluru, Karnataka, India.
What type of work will the selected candidate perform?
The candidate will handle customer support tasks such as answering calls, emails, chats, and resolving customer queries.
Are freshers eligible for this job?
Yes. Freshers with good verbal and written communication skills are eligible to apply.
