Are you looking for Freshers Jobs in 2026 in the customer service domain? Here is a great opportunity to kickstart your career with a reputed IT and business process services company. Hexaware Off Campus Drive 2026 is now hiring for the role of Customer Service Domestic Non Voice Versant Team Member-BPS across India.
This is an excellent chance for candidates who are interested in entry-level jobs, especially in the non-voice customer service segment. Whether you are a fresher or someone with basic experience, this role offers exposure to real-time customer operations, quality processes, and the fast-growing e-commerce industry.
If you are someone who has good communication skills, basic computer knowledge, and is ready to work in flexible shifts, then this opportunity is definitely worth applying for. Read the complete details below and Apply Now before the deadline.
About the Company
Hexaware is a globally recognized IT, BPO, and consulting services company that focuses on delivering innovative technology solutions. The company is known for its strong presence in digital transformation, automation, and customer experience services.
With operations in multiple countries and a workforce of thousands, Hexaware provides a great platform for freshers to begin their careers. It is especially popular for offering structured training, professional growth opportunities, and a supportive work environment.
Working at Hexaware allows candidates to gain real-world experience in handling customers, understanding business processes, and working with modern digital tools.
Job Role Overview
The role of Customer Service Domestic Non Voice Versant Team Member-BPS involves handling customer interactions through non-voice channels such as chat or email. Candidates will be responsible for ensuring customer satisfaction while following company processes and quality standards.
This role requires attention to detail, strong typing skills, and the ability to handle multiple tasks efficiently. You will also need to adhere strictly to company policies and maintain compliance with quality and security standards.
Additionally, candidates will work closely with e-commerce-related queries, making it important to have a basic understanding of how online platforms function.
Job Details
| Field | Details |
|---|---|
| Company Name | Hexaware |
| Job Role | Customer Service Domestic Non Voice Versant Team Member-BPS |
| Qualification | HSC (Mandatory), Graduate (Preferred) |
| Batch | Recent Batches Eligible |
| Experience | Freshers / Entry Level |
| Salary | Best in Industry |
| Job Location | India |
| Application Deadline | 04 May 2026 |
Shift Details: Flexible shifts including rotating day and night shifts with 6 working days per week
Employment Type: Full-time
Department: Business Process Services (BPS)
Industry: IT Services / BPO / Customer Support
Eligibility Criteria
To apply for this role, candidates must meet the following eligibility conditions:
- Candidates must have completed HSC (Higher Secondary Certificate) from any stream (Mandatory)
- Graduation from any stream is desirable but not mandatory
- Both freshers and experienced candidates can apply
- Must be willing to work in rotational shifts (day and night)
- Should be comfortable working 6 days a week
- Basic understanding of e-commerce platforms is preferred
- Must have basic computer knowledge and typing skills
Key Responsibilities
- Handle customer queries through non-voice channels such as chat or email
- Ensure high levels of customer satisfaction by providing accurate solutions
- Follow all company policies, rules, and regulations
- Adhere strictly to quality processes using checklist standards
- Comply with QMS (Quality Management System) and ISMS (Information Security Management System) policies
- Manage customer escalations effectively
- Perform multitasking while maintaining productivity and accuracy
- Support process improvement initiatives when required
- Maintain proper documentation and records of interactions
Skills Required
- Assertive communication skills
- Strong domain understanding
- Ability to handle escalation management
- Good linguistic orientation
- Multitasking ability
- Process understanding and improvement mindset
- Typing speed of 25 WPM with 90% accuracy
- Basic computer knowledge
- Familiarity with e-commerce platforms (preferred)
Selection Process
Based on the available information, the hiring process may include:
- Application screening
- Skill evaluation (typing and communication)
- Interview rounds (HR or process-based)
Salary and Benefits
- Salary: Best in Industry
- Opportunity to work with a reputed global company
- Exposure to real-time customer service operations
- Learning and development opportunities
- Experience in e-commerce and non-voice support processes
Why You Should Apply
This role is a great entry point for candidates looking to start a career in the BPO and customer service industry. It provides hands-on experience in handling customers, working with structured processes, and improving communication skills.
You will also gain exposure to quality standards, compliance policies, and real-time business operations, which are valuable skills for long-term career growth. The flexible work environment and learning opportunities make it ideal for freshers.
Job Preparation Tip
Before applying, practice your typing skills to meet the required 25 WPM speed with 90% accuracy. Also, improve your understanding of basic customer service scenarios and e-commerce workflows.
How to Apply for the Job
| Step | Action |
|---|---|
| Step 1 | Visit the official company careers page |
| Step 2 | Search for the job role |
| Step 3 | Register or login |
| Step 4 | Fill the application form |
| Step 5 | Upload resume |
| Step 6 | Submit the application |
Apply for this Job
| Role | Apply Link |
|---|---|
| Customer Service Domestic Non Voice Versant Team Member-BPS | Apply for this Job |
Important Notes for Candidates
- Ensure your resume highlights communication and typing skills
- Be ready to work in rotational shifts including night shifts
- Follow all company policies strictly if selected
- Apply before the deadline to avoid last-minute issues
- Prepare for basic customer service and scenario-based questions
Frequently Asked Questions (FAQ)
Q1: Who can apply for this Hexaware Off Campus Drive 2026?
Candidates who have completed HSC from any stream can apply. Graduates are preferred but not mandatory.
Q2: Is this job suitable for freshers?
Yes, this role is open to both freshers and experienced candidates.
Q3: What is the job location?
The job location is across India.
Q4: What skills are required for this role?
Candidates need typing skills (25 WPM, 90% accuracy), communication skills, multitasking ability, and basic computer knowledge.
Q5: What is the last date to apply?
The application deadline is 04 May 2026, so candidates should apply as soon as possible.
The Hexaware Off Campus Drive 2026 is a great opportunity for candidates looking to begin their journey in customer service and the BPO industry. With strong learning exposure and career growth potential, this role can help you build a solid professional foundation. Make sure to apply before the deadline and keep checking for more Latest Jobs 2026 and Graduate Jobs updates.
