PhonePe has announced its Off Campus Drive 2026 to hire candidates for the role of Onboarding Specialist / Advisor in Customer Experience. This is an excellent opportunity for graduates who want to build a career in customer operations, fintech, and digital payments.
This hiring drive is ideal for freshers and entry-level professionals who have strong communication skills and a customer-first mindset. Candidates will gain hands-on experience in handling real-time customer queries and working in a fast-paced digital environment.
About the Company
PhonePe is one of India’s leading digital payments platforms, launched in 2016. The company has grown rapidly and now serves over 600 million registered users and supports more than 40 million merchants across the country. It processes millions of transactions daily, making it one of the most widely used fintech platforms in India.
Apart from payments, PhonePe has expanded into financial services such as insurance, lending, and wealth management. It also operates consumer-focused platforms like Pincode (hyperlocal e-commerce) and Indus AppStore. The company is known for innovation, fast execution, and a culture that empowers employees to take ownership and solve complex problems.
Job Role Overview
The Onboarding Specialist / Advisor role in the Customer Experience team focuses on delivering high-quality support to customers using the PhonePe platform. This is a non-technical, customer-facing role where employees handle account-related queries, transaction issues, and provide solutions through multiple communication channels.
As part of the Customer Experience Operations team, candidates will work closely with internal teams to improve service quality and customer satisfaction. The role offers exposure to real-time problem-solving and helps develop strong communication and analytical skills.
Job Details
| Field | Details |
|---|---|
| Company Name | PhonePe |
| Job Role | Onboarding Specialist / Advisor – Customer Experience |
| Qualification | Bachelor’s Degree (10+2+3 Mandatory) |
| Batch | Recent Batches Eligible |
| Experience | Freshers / Entry Level |
| Salary | Best in Industry |
| Job Location | Bengaluru |
| Application Deadline | Apply As Soon As Possible |
Employment Type: Full-Time
Eligibility Criteria
Candidates interested in applying for this role must meet the following requirements:
- Graduation is mandatory (10+2+3 format)
- Strong verbal and written communication skills
- Ability to speak English and Hindi fluently
- Multilingual skills in South Indian languages are an added advantage
- Good listening skills and customer handling ability
- Ability to multitask and manage time effectively
- Willingness to work in a dynamic customer support environment
- Flexible to adapt to different customer scenarios
Key Responsibilities
- Handle customer queries related to PhonePe accounts and transactions
- Provide support across multiple channels including phone and data platforms
- Follow defined processes to resolve customer issues efficiently
- Build trust and maintain a positive customer experience
- Meet daily and hourly productivity targets
- Use internal tools and resources to identify and resolve problems
- Escalate complex issues to relevant teams when necessary
- Suggest improvements in processes for better customer experience
- Educate customers on how to use PhonePe services effectively
Skills Required
- Excellent verbal and written communication skills
- Strong customer service orientation
- Active listening and problem-solving abilities
- Ability to handle objections and difficult conversations
- Good adaptability and willingness to learn
- Time management and multitasking skills
- Team collaboration and openness to feedback
- Basic understanding of digital platforms and customer support processes
Selection Process
While the exact selection process is not explicitly detailed, candidates can expect:
- Application screening
- Communication or customer handling assessment
- Interview rounds (technical/HR based on role)
Salary and Benefits
The salary for the Onboarding Specialist role is not disclosed and will be offered as per industry standards.
PhonePe provides a wide range of benefits for full-time employees, including:
- Medical, life, accidental, and critical illness insurance
- Employee wellness programs and assistance support
- Parental benefits including maternity and paternity support
- Retirement benefits such as PF, gratuity, and NPS
- Higher education assistance and career development support
- Travel and relocation assistance
- Salary advance and additional financial benefits
Why You Should Apply
This PhonePe Off Campus Drive 2026 is a strong opportunity for freshers to start their career in the fintech industry. Working with a fast-growing company like PhonePe provides exposure to real-world customer challenges and digital payment systems.
The role helps candidates develop communication, analytical thinking, and customer handling skills, which are essential for long-term career growth. With access to structured benefits and a supportive work culture, employees can build a stable and rewarding career.
Job Preparation Tip
Focus on improving your communication skills, especially in English and Hindi. Practice handling customer scenarios, learn about digital payment platforms, and be prepared to demonstrate problem-solving ability during interviews.
How to Apply for the Job
| Step | Action |
|---|---|
| Step 1 | Visit the official company careers page |
| Step 2 | Search for the job role |
| Step 3 | Register or login |
| Step 4 | Fill the application form |
| Step 5 | Upload resume |
| Step 6 | Submit the application |
Apply for this Job
| Role | Apply Link |
|---|---|
| Onboarding Specialist / Advisor | Apply for this Job |
Important Notes for Candidates
- Graduation is mandatory for eligibility
- Strong communication skills are critical for selection
- Knowledge of multiple languages is an added advantage
- Be prepared for a customer-facing role with performance targets
- Apply early to increase your chances of selection
Frequently Asked Questions (FAQ)
Who can apply for PhonePe Off Campus Drive 2026?
Candidates with a Bachelor’s degree and strong communication skills can apply.
Is this role suitable for freshers?
Yes, this is an entry-level role suitable for freshers.
What languages are required for this job?
Candidates must be fluent in English and Hindi. Additional South Indian languages are preferred.
What is the job location?
The job location is Bengaluru.
What type of role is this?
This is a full-time customer experience role focused on handling customer queries and support.
PhonePe Off Campus Drive 2026 presents a great opportunity for fresh graduates to enter the fintech industry and gain valuable experience in customer operations. If you are looking to start your career with a leading digital payments company, this is the right time to apply and secure your position.
