PhonePe is inviting applications for its latest Off Campus Drive 2026 for the role of Operations Associate – VKYC (Video Know Your Customer). This is an excellent opportunity for freshers and early-career candidates who want to start their journey in a fast-growing fintech company that is transforming digital payments and financial services in India.
This role is ideal for candidates who are interested in customer interaction, video-based verification processes, and operations support. With strong exposure to real-time customer handling and process-driven work, this position helps build a strong foundation for careers in fintech, customer operations, and service delivery.
Candidates looking for Freshers Jobs, Entry Level Jobs, and Latest Jobs 2026 in a reputed organization can apply for this VKYC role. If you are someone who is comfortable communicating in English and Hindi and willing to work in a fast-paced environment, this opportunity is a strong career start.
About the Company
PhonePe is one of India’s leading digital payments and financial services platforms. Headquartered in India, PhonePe launched its flagship digital payments application in August 2016 and has grown rapidly into a large-scale fintech ecosystem.
The company serves hundreds of millions of users across India and has built a strong merchant network for digital transactions. Beyond payments, PhonePe has expanded into financial services such as insurance, lending, and wealth distribution, along with innovative consumer platforms like hyperlocal commerce and digital app distribution solutions.
PhonePe is known for its strong engineering-driven culture, where employees are encouraged to take ownership of their work, solve complex problems, and build scalable systems. The company promotes innovation, speed of execution, and a customer-first mindset. This makes it an attractive workplace for graduates seeking exposure to real-world fintech operations and large-scale digital systems.
Job Role Overview
The Operations Associate – VKYC role is focused on completing Video KYC verification for customers. In this position, the candidate will interact with customers through video calls and ensure that the verification process is completed accurately and smoothly.
This role requires strong communication skills, attention to detail, and the ability to follow structured processes. Candidates will also be expected to maintain customer trust, resolve queries during video interactions, and ensure compliance with verification guidelines.
Additionally, the role involves meeting daily productivity targets, handling multiple cases efficiently, and contributing to process improvements to enhance customer experience.
Job Details
| Field | Details |
|---|---|
| Company Name | PhonePe |
| Job Role | Operations Associate – VKYC (Video KYC Specialist) |
| Qualification | 10+2 Mandatory (Minimum Educational Requirement) |
| Batch | Recent Batches Eligible |
| Experience | 0 – 1 Year (Customer-Facing Experience Preferred) |
| Salary | Best in Industry |
| Job Location | Bengaluru (IBC Knowledge Park), India |
| Application Deadline | Apply As Soon As Possible |
This is a full-time employment role. The working schedule includes 6 working days per week with rotational weekly offs. Candidates must be comfortable working from the Bengaluru office location.
Eligibility Criteria
Candidates applying for this Off Campus Drive must meet the following criteria:
- Must have completed 10+2 (mandatory requirement)
- Freshers or candidates with up to 1 year of experience can apply
- Must be comfortable working in a customer-facing environment
- Should be willing to work from Bengaluru location
- Must be able to communicate in English and Hindi
- Multilingual candidates (especially South Indian languages) will be preferred
- Should be open to 6-day working schedules with rotational week offs
- Must demonstrate good interpersonal and communication skills
Key Responsibilities
- Conduct Video KYC verification calls with customers in a professional manner
- Follow all defined process guidelines during customer interactions
- Ensure accurate completion of customer verification through video sessions
- Build trust and maintain a positive customer experience
- Meet daily and hourly productivity targets consistently
- Handle multiple customer cases efficiently and within timelines
- Identify issues during verification and take corrective actions
- Use internal tools and processes to resolve customer queries
- Maintain compliance with company policies and verification standards
- Suggest improvements to enhance the Video KYC process
- Ensure high-quality communication during all customer interactions
Skills Required
- Excellent verbal and written communication skills
- Strong command of English and Hindi languages
- Ability to actively listen and respond to customer concerns
- Good learnability and willingness to adapt quickly
- Strong customer orientation and service mindset
- Ability to handle objections professionally
- Multitasking and time management skills
- Flexibility to work in rotational shifts and schedules
- Team collaboration and positive attitude
- Problem-solving mindset and attention to detail
- Ability to remain calm under pressure during live video interactions
Salary and Benefits
The salary for this role is offered as Best in Industry as per company standards.
Employees at PhonePe are also eligible for a wide range of benefits, including:
- Medical insurance and health coverage
- Critical illness and life insurance benefits
- Employee assistance and wellness programs
- Parental support programs including maternity and paternity benefits
- Relocation and mobility support benefits
- Retirement and provident fund contributions
- Leave encashment and financial support policies
- Learning and higher education assistance programs
- Additional workplace support and employee welfare initiatives
These benefits help employees maintain a healthy work-life balance while building long-term careers in the fintech industry.
Why You Should Apply
This VKYC Operations Associate role is a great opportunity for candidates who want to start their careers in a fast-growing digital company. Working at PhonePe provides exposure to real-time customer operations and fintech processes that are highly valued in the industry.
You will gain hands-on experience in customer interaction, compliance processes, and digital verification systems. The role also helps build communication skills, problem-solving ability, and confidence in handling live customer scenarios.
For freshers looking for Off Campus Drive opportunities and Entry Level Jobs 2026, this is a strong stepping stone toward long-term career growth in operations, customer success, and fintech services.
Job Preparation Tip
Practice speaking clearly in both English and Hindi while simulating customer interaction scenarios. Focus on improving confidence in video communication and handling unexpected customer queries calmly.
How to Apply for the Job
| Step | Action |
|---|---|
| Step 1 | Visit the official company careers page |
| Step 2 | Search for the job role |
| Step 3 | Register or login |
| Step 4 | Fill the application form |
| Step 5 | Upload resume |
| Step 6 | Submit the application |
Apply for this Job
| Role | Apply Link |
|---|---|
| Operations Associate – VKYC | Apply for this Job |
Important Notes for Candidates
- Candidates must be comfortable with 6-day working schedules
- Strong communication skills are mandatory for selection
- This role requires continuous customer interaction through video calls
- Applicants must be willing to work from Bengaluru office location
- Accuracy and attention to detail are critical for success in this role
Frequently Asked Questions (FAQ)
Q1. What is the qualification required for this PhonePe VKYC role?
Candidates must have completed 10+2 as a mandatory educational requirement.
Q2. Is this role suitable for freshers?
Yes, freshers and candidates with 0–1 year experience can apply.
Q3. What is the job location?
The job location is Bengaluru, Karnataka at IBC Knowledge Park.
Q4. What is the working schedule?
Employees will work 6 days a week with rotational weekly offs.
Q5. What skills are required for this role?
Good communication skills in English and Hindi, customer handling ability, and multitasking skills are required.
