Prodapt has announced its Off Campus Drive 2026 for the role of Process Associate in Chennai. This is an excellent opportunity for freshers and entry-level candidates who are looking to start their careers in customer support and operations within the telecom domain.
If you have strong communication skills, a customer-focused mindset, and an interest in working in a chat-based support environment, this role can be a great starting point. With permanent employment and structured training, candidates can gain valuable experience in customer service, sales, and CRM tools.
About the Company
Prodapt is a leading global technology consulting and managed services company focused on the telecom and digital service provider industry. The company works with some of the world’s largest telecom operators, helping them transform their business through innovative digital solutions.
With a strong presence across regions including the US, UK, India, and Europe, Prodapt is known for delivering high-quality services in operations, customer experience, and IT transformation. The company is recognized as a Great Place to Work in multiple countries, reflecting its commitment to employee growth, learning, and a positive work environment.
Prodapt emphasizes continuous learning and leadership development through various internal programs. Employees are encouraged to enhance their skills and contribute to process improvements, making it an ideal workplace for freshers and professionals aiming for long-term career growth.
Job Role Overview
The Process Associate role at Prodapt focuses on handling customer interactions through chat support in the telecom domain. Candidates will be responsible for addressing customer queries, resolving issues, and providing accurate information about telecom products and services.
In addition to customer support, the role also involves identifying opportunities to upsell services, contributing to business growth. Candidates must ensure high customer satisfaction while meeting performance metrics such as response time, resolution quality, and sales targets.
This role requires strong multitasking abilities, attention to detail, and the ability to work efficiently in a fast-paced environment.
Job Details
| Field | Details |
|---|---|
| Company Name | Prodapt |
| Job Role | Process Associate |
| Qualification | Bachelor’s Degree |
| Batch | Recent Batches Eligible |
| Experience | Freshers / Entry Level |
| Salary | Best in Industry |
| Job Location | Chennai, India |
| Application Deadline | 30/05/2026 |
This is a full-time permanent role in the Operations domain. The job requires working from the office, as it is not a hybrid or remote position.
Eligibility Criteria
Candidates applying for the Prodapt Off Campus Drive 2026 should meet the following criteria:
- Open to graduates from any discipline
- Freshers are eligible to apply
- Strong verbal and written communication skills are required
- Ability to work in a customer support/chat-based environment
- Basic knowledge of CRM tools or willingness to learn
- Capability to multitask and manage time effectively
Candidates with a customer-centric approach and willingness to work in a target-driven environment will be preferred.
Key Responsibilities
- Engage with customers through chat to handle inquiries and resolve issues
- Provide accurate information about telecom services and products
- Ensure high levels of customer satisfaction through timely responses
- Identify opportunities to upsell products and services during interactions
- Clearly communicate benefits of upgraded plans or packages
- Follow company processes, policies, and compliance guidelines
- Maintain proper documentation of customer interactions in CRM systems
- Collaborate with team members and other departments for issue resolution
- Participate in training sessions and team meetings to improve performance
- Meet performance metrics such as NPS, response time, and sales targets
- Provide feedback to improve processes and customer experience
Skills Required
- Excellent verbal and written communication skills
- Strong problem-solving and analytical abilities
- Customer-focused mindset
- Ability to multitask in a fast-paced environment
- Attention to detail
- Time management skills
- Basic computer knowledge and CRM tool familiarity
Selection Process
The selection process for the Prodapt Off Campus Drive 2026 may include:
- Resume screening
- Communication assessment
- Interview rounds (HR/Operations)
Candidates will be evaluated based on communication skills, problem-solving ability, and customer handling approach.
Salary and Benefits
The salary for the Process Associate role is not explicitly mentioned and will be Best in Industry. In addition to salary, candidates can expect:
- Permanent employment with job stability
- Learning and development opportunities
- Exposure to telecom operations and customer service
- Structured training programs
- Career growth opportunities within the organization
Why You Should Apply
This role is ideal for freshers looking to enter the customer support and operations field. Prodapt provides a strong learning environment where candidates can develop communication, sales, and customer handling skills.
Working in a telecom chat process allows candidates to gain experience in handling real-time customer queries and understanding business operations. The exposure to CRM systems and performance metrics will also help build a strong foundation for future roles in customer success, operations, and management.
Job Preparation Tip
Practice typing speed and written communication skills, as this role involves handling multiple chat conversations efficiently. Also, prepare for basic customer service scenarios and problem-solving questions.
How to Apply for the Job
| Step | Action |
|---|---|
| Step 1 | Visit the official company careers page |
| Step 2 | Search for the job role |
| Step 3 | Register or login |
| Step 4 | Fill the application form |
| Step 5 | Upload resume |
| Step 6 | Submit the application |
Apply for this Job
| Role | Apply Link |
|---|---|
| Process Associate | Apply for this Job |
Important Notes for Candidates
- Ensure your resume highlights communication and customer service skills
- Be prepared for chat-based communication assessments
- Practice handling customer scenarios and upselling situations
- Apply before the deadline to avoid missing the opportunity
- Keep all academic and identity documents ready
Frequently Asked Questions (FAQ)
Who can apply for the Prodapt Off Campus Drive 2026?
Freshers and graduates from any discipline with good communication skills can apply.
What is the job location for this role?
The job location is Chennai, India.
Is prior experience required for this role?
No, this is an entry-level role and freshers are eligible to apply.
What is the application deadline?
The last date to apply is 30th May 2026.
What skills are required for this position?
Candidates should have strong communication skills, problem-solving ability, and basic knowledge of CRM tools.
Prodapt Off Campus Drive 2026 offers a valuable opportunity for freshers to begin their careers in the telecom and customer service industry. With a supportive work environment and growth opportunities, this role can help you build essential professional skills. Apply as soon as possible and stay updated with the latest jobs in 2026.
