PTC has announced recruitment for the role of Associate Technical Support Representative in Pune. This opportunity is ideal for fresh graduates and early-career professionals interested in technical support, customer service, and problem-solving in a global environment.
Position Summary
The Associate Technical Support Representative will be responsible for handling customer queries, managing support cases, and ensuring efficient issue resolution. The role also involves working with internal teams and supporting customer-facing tools while maintaining service quality and operational standards.
Employment Details
- Organization: PTC
- Position: Associate Technical Support Representative
- Qualification: Bachelor’s Degree
- Experience: 0–1 Year
- Job Location: Pune, India
- Employment Type: Full-Time
- Compensation: Best in Industry
- Application Deadline: Applications Open
Company Profile
PTC is a global technology company that develops software solutions connecting the physical and digital worlds. Its products help organizations improve operational efficiency, enhance product development, and drive innovation across industries. With a strong presence worldwide, PTC serves customers in manufacturing, industrial, and technology sectors.
The company is known for its focus on digital transformation, offering solutions in areas such as IoT, augmented reality, and product lifecycle management. With a workforce of thousands of professionals globally, PTC provides a collaborative work culture that encourages learning, innovation, and career growth. Employees benefit from exposure to advanced technologies and real-world problem-solving opportunities.
Roles and Responsibilities
- Open and manage customer support cases through CRM systems
- Route incoming customer queries to appropriate technical teams
- Escalate urgent or critical issues to support management
- Monitor and manage support queues in line with internal processes
- Handle basic issues related to customer-facing tools and platforms
- Analyze customer feedback and identify improvement areas
- Act as a community moderator by managing user-generated content
- Support internal coordination between technical support teams
- Assist in onboarding and mentoring new team members
- Maintain accurate documentation and follow support standards
Technical and Professional Skills Required
- Basic knowledge of Windows operating systems and administrative tasks
- Strong troubleshooting and problem-solving abilities
- Good technical writing and documentation skills
- Excellent verbal and written communication skills
- Ability to handle customer interactions via phone and email
- Strong analytical thinking and attention to detail
- Ability to work independently and in a team environment
- Willingness to work in night shifts
- Familiarity with CRM tools and support systems (preferred)
Educational Qualification and Eligibility
Candidates must have completed a Bachelor’s Degree in any discipline from a recognized institution. Freshers and candidates with up to 1 year of experience in customer support or related roles are eligible to apply.
Applicants should have strong communication skills, technical aptitude, and the ability to troubleshoot issues effectively. A customer-focused mindset and willingness to work in a fast-paced environment are essential for success in this role.
Compensation and Benefits
The compensation for this role is Best in Industry. In addition to salary, employees will gain valuable experience in technical support operations, customer interaction, and enterprise-level tools, along with opportunities for professional growth.
Recruitment Process
The recruitment process generally includes:
- Application screening
- Technical or support-related interview
- HR interview
Application Process
Interested candidates should apply through the official PTC careers portal. Ensure your resume highlights relevant technical knowledge, communication skills, and any experience in customer support or troubleshooting.
PTC Recruitment – Apply Links
| Position | Official Application |
|---|---|
| Associate Technical Support Representative | Apply for this Job |
Candidate FAQs
1. Who can apply for the Associate Technical Support Representative role?
Candidates with a Bachelor’s Degree and 0–1 year of experience can apply. Freshers are also eligible.
2. What is the job location for this role?
The job is located in Pune, India.
3. Is technical experience required for this role?
Basic technical knowledge and troubleshooting skills are required, but prior experience is not mandatory.
4. Are night shifts required for this position?
Yes, this role involves working in night shifts to support global customers.
