Tech Mahindra has announced a fresh hiring opportunity for the Associate – Customer Support role in Pune. This Off Campus Drive 2026 is aimed at candidates interested in customer service, voice process, and chat support roles in a global BPM environment.
This opportunity is suitable for graduates and undergraduates who are looking for entry-level jobs in the IT-enabled services sector. The role involves handling international customers, working in rotational shifts, and delivering high-quality support through voice and chat channels.
About the Company
Tech Mahindra is a leading global IT and BPM services company that provides digital transformation, consulting, and business process management solutions to clients across industries. The company operates in multiple countries and serves major global enterprises with advanced technology-driven solutions.
Tech Mahindra is known for its strong presence in the telecom, banking, healthcare, and customer service sectors. It offers employees a dynamic work environment, global exposure, and continuous learning opportunities. The organization focuses on innovation, digital transformation, and customer-centric services, making it one of the preferred employers for freshers and experienced professionals in India.
With structured training programs and a collaborative work culture, Tech Mahindra helps employees build strong communication skills, technical knowledge, and customer handling expertise.
Job Role Overview
The Associate – Customer Support role involves handling international customer interactions through voice and chat support channels. Candidates will be responsible for resolving customer queries, providing accurate solutions, and ensuring high service quality.
Selected candidates will work in rotational UK/US shifts, including night shifts, and will be part of a fast-paced customer service environment. This role is ideal for individuals who are good at communication, problem-solving, and multitasking.
The job also focuses on improving customer satisfaction and maintaining service standards as per company guidelines.
Job Details
| Field | Details |
|---|---|
| Company Name | Tech Mahindra |
| Job Role | Associate – Customer Support |
| Qualification | Bachelor’s Degree |
| Batch | Recent Batches Eligible |
| Experience | Freshers / Entry Level |
| Salary | Best in Industry |
| Job Location | Pune, Maharashtra, India |
| Application Deadline | Apply As Soon As Possible |
This is a full-time customer service role under the BPM and IT-enabled services industry. Candidates must be willing to work in rotational shifts, including night shifts.
Eligibility Criteria
Candidates applying for the Tech Mahindra Off Campus Drive 2026 must meet the following requirements:
- Undergraduates and graduates are eligible
- Freshers can apply for this role
- Good communication skills in English are required
- Willingness to work in rotational UK/US shifts, including night shifts
- Ability to handle international customers via voice and chat
- Strong interpersonal and problem-solving skills
- Candidates must be based or willing to relocate to Pune
Key Responsibilities
Selected candidates will be responsible for:
- Handling customer queries through voice and chat support channels
- Providing accurate, timely, and effective solutions to customers
- Ensuring high levels of customer satisfaction
- Maintaining service quality standards as defined by the company
- Managing international customer interactions
- Working in rotational shifts, including night shifts
- Following company communication and process guidelines
- Supporting smooth customer service operations
Skills Required
Applicants should have the following skills to succeed in this role:
- Strong communication skills in English
- Customer service orientation
- Ability to handle pressure in a fast-paced environment
- Problem-solving and analytical thinking
- Basic understanding of customer support processes
- Good interpersonal and teamwork skills
- Willingness to work in night shifts
- Ability to multitask and manage customer queries efficiently
Selection Process
Based on the job posting, the selection process may include:
- Resume Shortlisting
- HR Interview
- Voice and Communication Assessment
- Final Interview Round
Shortlisted candidates will be contacted by the recruitment team for further steps.
Salary and Benefits
The salary for this role is not explicitly mentioned in the job post. However, it is categorized as Best in Industry.
Employees at Tech Mahindra typically receive additional benefits such as:
- Professional training programs
- Global exposure to international clients
- Career growth opportunities in customer support and BPM roles
- Friendly and collaborative work culture
- Skill development in communication and customer handling
Why You Should Apply
This Tech Mahindra Off Campus Drive 2026 is a great opportunity for freshers who want to start their career in customer support and international voice/chat processes. The role offers hands-on experience in handling global customers and improves communication and problem-solving skills.
Working in a leading IT services company like Tech Mahindra provides strong career stability, learning opportunities, and exposure to real-time business operations. It is a perfect entry-level job for candidates aiming to build a career in the BPM or IT-enabled services industry.
Job Preparation Tip
Candidates should focus on improving their English communication skills and practicing mock customer service scenarios. Being confident in handling voice and chat-based interactions will significantly improve selection chances.
How to Apply for the Job
| Step | Action |
|---|---|
| Step 1 | Visit the official company careers page |
| Step 2 | Search for the job role |
| Step 3 | Register or login |
| Step 4 | Fill the application form |
| Step 5 | Upload resume |
| Step 6 | Submit the application |
Apply for this Job
| Role | Apply Link |
|---|---|
| Associate – Customer Support | Apply for this Job |
Important Notes for Candidates
- Only Pune candidates are preferred for this role
- Candidates must be comfortable with night shifts
- Good communication skills are mandatory
- Freshers and undergraduates can apply
- International voice and chat support experience is an advantage
- Be prepared for communication and behavioral assessments
Frequently Asked Questions (FAQ)
Who can apply for the Tech Mahindra Associate role?
Undergraduates and graduates, including freshers, are eligible to apply.
Is this job open for freshers?
Yes, freshers are eligible for this customer support role.
What is the job location?
The job location is Pune, Maharashtra, India.
What type of shifts are required?
Candidates must be willing to work in rotational UK/US shifts, including night shifts.
What skills are required for this role?
Good communication skills, customer handling ability, and willingness to work in shifts are required.
Candidates looking for Freshers Jobs, Entry Level Jobs, and Off Campus Drive 2026 opportunities should consider applying for this Tech Mahindra recruitment. It is a strong starting point for building a career in customer service and international support roles. Apply early and stay updated with the latest job openings to secure your opportunity.
